Qualité
Assessing the quality maturity level of your organization
Although there is never a wrong time to improve the maturity of quality management, an opportune time is when planning for the coming year. Executives and quality management professionals who are affected by the quality of products and services should answer two questions: “how mature is my quality management program?” and “what do I need … Continue reading “Assessing the quality maturity level of your organization”
Latin America: the first city to implement NBR ISO 18901 prepares for ISO 9001
ISO 9001 is the norm that aims to spread the culture of standardization through a set of quality guidelines. These guidelines, that help companies meet quality requirements and meet customer needs, are also a strong ally of quality in public management. The city of Pinhais, located in the metropolitan area of Curitiba in Paraná, is … Continue reading “Latin America: the first city to implement NBR ISO 18901 prepares for ISO 9001”