All Content SoftExpert Knowledge Base: quick answers to common questions Read this article to learn more about the SoftExpert Knowledge Base, the latest SoftExpert Suite component with quick answers to common questions. Read more
All Content How to speed up response time in service level agreements – SLAs Find out more about strategies to speed up response time in service level agreements – SLAs. Click and read the article now! Read more
All Content The difference between governance and IT management What is the difference between governance and IT management? Read more
All Content The difference between incidents and problems and their management Incident and problem management can be quite simple. But to be so, it is fundamental to know the difference between an Incident and a Problem. Read more
All Content Demystifying the services catalog The IT services catalog is one of the first instruments employed in ITIL good practices adherence projects. IT services management. Read more
All Content COBIT and ITIL: Differences and Similarities What are the differences and similarities between COBIT and ITIL? This is a question that is still on the minds of many people. Read more
