Enterprise Service - SoftExpert Blog

How to describe a problem so that everyone understands it

An important first step in the problem solving process is knowing how to describe a problem so that everyone understands it and collaborates in solving it.

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The 5 Whys: what they are and how to apply them

Click here to learn more on how to apply the 5 Whys method to solve everyday problems with greater efficiency!

Os componentes essenciais da gestão de serviços

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The essential components of service management

Check out the key components of service management and how they can help your company better serve your customers.

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ESM and ITSM: Do you know the differences between them?

Would you like to learn more about ESM? Understand the differences between ESM and ITSM and how your company can benefit from implementing them.

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SoftExpert Asset: Software License Management

Update your SoftExpert Suite and start doing software license management in a more ealisy an efficiently way.

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Discover the new integrations for time tracking in SoftExpert Suite

Discover how the new version of SoftExpert Suite makes it even easier to track hours and activities in timesheets in SoftExpert Time Control!

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The importance of a knowledge base to your business

Using a knowledge base is an ideal way to handle simple and high-volume interactions. See why it is important for your business.

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9 common mistakes companies make when implementing management systems

Why is implementing a management system such a challenging task? Learn more about the 9 common mistakes companies make when implementing management systems.

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SoftExpert Knowledge Base: quick answers to common questions

Read this article to learn more about the SoftExpert Knowledge Base, the latest SoftExpert Suite component with quick answers to common questions.

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How to speed up response time in service level agreements – SLAs

Find out more about strategies to speed up response time in service level agreements – SLAs. Click and read the article now!

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CMDB: A clear view of the relationship between assets and business processes

SoftExpert Suite’s CMDB gives you a clear view of the relationship between assets and business processes. Learn more about this new resource!

Knowledge

Understanding ISO/IEC 20000-1: A Simple and Effective Overview

The benefits of having different levels of ITIL® certified professionals working within the IT department of your organization are endless, but, how does your company prove it’s been working within ITIL® guidelines since certifications are only available for individuals?

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How to choose the right ITSM solution

Choosing the right ITSM solution has become an increasingly difficult and confusing task.

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Do you want to speed up the resolution of your Service Desk requests?

Learn how to resolve service desk requests faster. SoftExpert help you to optimizie the Service Desk and increase user satisfaction.

conceitos-chave de melhoria de processo lean

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What you need to know about the Lean process improvement method

Lean process improvement is a continuous improvement methodology that focuses on the management and improvement of company processes.

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Automating the Service Level Agreement (SLA)

Define and automate all the parameters of a good SLA (Service Level Agreement) simply and quickly.

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The difference between governance and IT management

What is the difference between governance and IT management?

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How to make the transition to a new management tool

The successful transition to a new management tool does not just depend on the supplier. It depends on you. These steps will help you in this task.

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IT asset management with productivity

Facilitate IT asset management with relevant information that help in decision making using SE Asset, the Asset Management solution.

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The difference between incidents and problems and their management

Incident and problem management can be quite simple. But to be so, it is fundamental to know the difference between an Incident and a Problem.

7 estratégias para a Gestão de Mudança bem-sucedida

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7 strategies for successful change management

Change Management is the area that aims to ensure that transition initiatives are successful and do not negatively impact business. Organizations throughout the world are constantly adapting in order to support their strategic plans, meet regulatory requirements, operational demands or shareholder interests. These changes are always accompanied by obstacles. In some situations, inadequate planning and management … Continue reading “7 strategies for successful change management”

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Demystifying the services catalog

The IT services catalog is one of the first instruments employed in ITIL good practices adherence projects. IT services management.

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COBIT and ITIL: Differences and Similarities

What are the differences and similarities between COBIT and ITIL? This is a question that is still on the minds of many people.

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